PRIVACY POLICY Ratermann Manufacturing, Inc.
Effective Date: January 1, 2026 | Last Updated: March 2026
This Privacy Policy governs the manner in which Ratermann Manufacturing, Inc. ("Ratermann,"
"we," "us," or "our") collects, uses, maintains, and discloses information collected from users
("User" or "you") of the www.rmiorder.com website ("Site") and all related products, services,
and tools — including our AI assistant. This policy has been updated to reflect applicable 2026
privacy requirements, including the California Consumer Privacy Act (CCPA/CPRA), and current
best practices for AI-powered tools.
1. Information We Collect
Personal Identification Information We may collect personal information when you visit our
Site, register an account, place an order, subscribe to communications, or interact with our AI
assistant. This may include your name, email address, mailing address, phone number, and
payment information. You may visit the Site anonymously; however, declining to provide certain
information may limit your ability to use some features.
Sensitive Personal Information In limited circumstances, we may collect payment card data or
other sensitive information solely to process your transactions. We do not use sensitive personal
information for any purpose beyond fulfilling your order or as required by law.
Non-Personal / Technical Information We may automatically collect non-identifying
information such as browser type, device type, operating system, IP address, and usage data
when you interact with our Site.
AI Interaction Data When you use our AI assistant, we may collect the content of your queries
and interactions. See Section 7 for full details on how AI interaction data is handled.
2. How We Use Collected Information
● To process and fulfill orders — transaction data is used only to provide the requested
service.
● To personalize your experience — aggregate usage data helps us understand how
users interact with our Site.
● To improve our Site and services — feedback and usage patterns inform ongoing
improvements.
● To communicate with you — order confirmations, updates, and, if opted in, company
news and product information. You may unsubscribe at any time via the link in any email
or by contacting us directly.
● To respond to customer service inquiries — your information helps us assist you
more effectively.
● To comply with legal obligations — we retain and disclose data as required by
applicable law.
3. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this
policy or as required by law. Order and transaction records are generally retained for seven (7)
years for tax and legal compliance. AI interaction logs, if retained, are kept for no longer than
twelve (12) months unless required by law. You may request deletion of your data subject to
applicable legal retention requirements.
4. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance your experience, analyze
usage, and support site functionality. You may configure your browser to refuse cookies or
receive alerts when cookies are sent. Disabling cookies may affect the functionality of certain
parts of the Site. We honor Global Privacy Control (GPC) signals where required by applicable
law. For a full list of cookies used, please contact us at the address below.
5. How We Protect Your Information
We employ industry-standard administrative, technical, and physical safeguards to protect your
personal information from unauthorized access, alteration, disclosure, or destruction. All
sensitive data exchanged between the Site and its Users is transmitted over SSL-encrypted
connections. In the event of a data security incident that affects your personal information, we
will notify you in accordance with applicable law.
6. Sharing Your Personal Information
We do not sell, trade, or rent your personal identification information to third parties. We may
share information in the following limited circumstances:
● Service providers — trusted vendors who assist in operating our Site and services
(e.g., payment processors, shipping carriers), bound by confidentiality and data
protection obligations.
● Legal compliance — when required by law, regulation, court order, or governmental
authority.
● Business transfers — in connection with a merger, acquisition, or sale of assets, your
information may be transferred as part of that transaction.
● Aggregated data — non-identifiable, aggregated demographic data may be shared with
business partners for analytical purposes.
We do not sell or share personal information for cross-context behavioral advertising.
7. Rex, Our AI Assistant — Important Disclosures
Disclosure: You Are Interacting with an Artificial Intelligence Tool. Rex is Ratermann
Manufacturing's AI-powered assistant to help answer product questions, inquiries,
and general customer service questions. This assistant is an automated, AI-based
tool, not a human representative of Ratermann Manufacturing.
⚠ AI Accuracy Disclaimer: The information provided by our AI assistant is
generated automatically and may not always be complete, current, or accurate. The
AI assistant should not be solely relied upon for critical purchasing, technical,
safety, or compliance decisions. Please contact Ratermann Manufacturing directly
to verify any information provided by the AI assistant before acting on it.
What data the AI assistant collects: When you interact with our AI assistant, the content of
your conversation (your questions and the AI's responses) will be logged. This data may be
used to improve the performance and accuracy of the assistant, troubleshoot issues, and
ensure quality of service.
How AI interaction data is used: AI interaction logs are not used to make automated decisions
that significantly affect your legal rights or consumer standing. This data is not sold to third
parties. Interaction data may be reviewed by Ratermann staff for quality assurance purposes.
Opt-out: If you prefer not to interact with our AI assistant, you can do so, by not using
AskRex.com
For accurate, authoritative information about our products, pricing, availability, specifications,
or services, please contact us directly at 1-800-264-7793 or sales@rmimfg.com.
8. Your Privacy Rights
California Residents (CCPA/CPRA): If you are a California resident, you have the following
rights regarding your personal information:
● Right to Know — request disclosure of the categories and specific pieces of personal
information we have collected about you in the past 12 months.
● Right to Delete — request deletion of personal information we have collected, subject to
certain exceptions.
● Right to Correct — request correction of inaccurate personal information we maintain
about you.
● Right to Opt Out — opt out of the sale or sharing of your personal information (we do
not sell your data).
● Right to Limit Use — limit our use of sensitive personal information to permitted
purposes only.
● Right to Non-Discrimination — we will not discriminate against you for exercising any
of these rights.
To exercise any of these rights, please contact us at cs@rmimfg.com or 1-800-264-7793. We
will respond within 45 days as required by law.
Other Users: Depending on your location, additional privacy rights may apply under your state
or local law. Please contact us for information about rights available to you.
9. Children's Privacy
Our Site is not directed to individuals under the age of 13, and we do not knowingly collect
personal information from children. If we become aware that we have inadvertently collected
information from a child under 13, we will take steps to delete it promptly.
10. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy
practices of those sites and encourage you to review their privacy policies before providing any
personal information.
11. Changes to This Privacy Policy
Ratermann Manufacturing reserves the right to update this Privacy Policy at any time. Material
changes will be posted on this page with an updated effective date. We encourage you to
review this policy periodically. Your continued use of the Site following any changes constitutes
your acceptance of the updated policy.
12. Your Acceptance of These Terms
By using this Site or interacting with any of our digital tools, including Rex, our AI assistant, you
signify your acceptance of this Privacy Policy. If you do not agree with this policy, please do not
use our Site.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights,
please contact us:
Ratermann Manufacturing, Inc.
601 Pinnacle Place
Livermore, CA 94550
Phone: 1-800-264-7793
Email: cs@rmimfg.com
Website: www.rmiorder.com
For privacy-related requests, please include "Privacy Request" in your email subject line.
